Return & Exchange Policy

At Vanira, every product is handcrafted with care, natural ingredients, and strict hygiene standards. To ensure safety and product integrity, we follow a transparent return policy.
 
No Returns on Opened Products
Due to the nature of our herbal and natural formulations, products once opened or used cannot be returned. This helps us maintain hygiene, freshness, and quality for all our customers.
 
Exchange Only in Case of Damage
We offer exchange only if:
– The product is received damaged, broken, or leaked
– The damage occurred during transit
 
How to Request an Exchange
– Inform us within 24 hours of delivery
– Share clear photos or videos of:
– The damaged product
– Outer packaging
– Once verified, we will arrange a replacement of the same product
 
Important Notes
– No refunds are applicable
– Exchange is subject to verification
– Products damaged due to misuse or incorrect storage are not eligible
 
We appreciate your understanding and support for small-batch, natural, and conscious haircare 🌿
 
For any concerns, feel free to reach out to us via DM or email.